Refund Policy
Vital Life Nursing provides individualized professional nursing and nurse case-management services. Because services are planned and reserved according to each client's needs, the specific cancellation, credit and refund arrangements for personalized services are contained in the client's Service Agreement.
Monthly Services
Monthly case-management and other monthly service plans are paid in advance for each monthly service period, unless otherwise stated in the client's Service Agreement.
The Service Agreement identifies the applicable monthly fee, services or hours included, timing of payment, additional charges, cancellation requirements and treatment of any unused service time.
Payment for one month does not automatically guarantee continuation of services beyond that service period unless continuing services have been agreed upon.
Personalized Service Agreements
For ongoing or individually structured nursing services, the signed Service Agreement governs cancellation, unused service time, credits, refunds, notice periods and termination.
The public website Refund Policy is intended to provide general information and does not replace the terms of the client's personalized Service Agreement.
Services Already Provided or Reserved
Once professional services have been provided, the fee attributable to those services is generally not refundable.
Where a monthly service period has already begun or professional time has already been used, reserved or committed to the client's care, any refund or credit will be determined according to the Service Agreement and applicable law.
Cancellation Before Services Begin
Where a client requests cancellation before services begin, VLN will apply the cancellation and refund terms stated in the applicable booking confirmation or Service Agreement.
Cancellation by Vital Life Nursing
If VLN is unable to provide a prepaid service, VLN will work with the client to arrange an appropriate alternative, credit or refund as required by the Service Agreement and applicable law.
Statutory Consumer Rights
Nothing in this Refund Policy or in a Service Agreement removes rights that a consumer has under applicable B.C. law.
For example, B.C.'s Business Practices and Consumer Protection Act contains specific cancellation and refund rights for certain distance sales, direct sales and future-performance contracts, and suppliers must make required refunds when those statutory cancellation rights apply.
If services are purchased online, B.C. law also requires specified information to be available before the contract is entered into, gives the consumer an opportunity to correct errors and accept or decline the transaction, and generally requires a copy of a distance sales contract to be provided within 15 days.
How to Request a Cancellation or Refund
Requests should be submitted to:
Vital Life Nursing Inc.
Email: care@vlnursing.com
Phone: 778-887-0507
Please include the client's name, the service involved, the requested cancellation date and any information relevant to the request.